C-NRPP Process of Filing a Complaint against a Certified Professional

The Canadian – National Radon Proficiency Program (C-NRPP) is a certification program that establishes guidelines, training and resources for the provision of radon services by professionals.

C-NRPP certified professionals are to reflect high standards and ethics in their work, and comply with recognized standards of practice to protect public health and safety. They are to communicate clearly and accurately with consumers about their process and the harmful effects of radon gas. The C-NRPP’s training programs and resources enable certified professionals to provide quality service as they measure and reduce radon levels in living and working environments.

 

Process of handling a complaint against a C-NRPP certified professional:

Received a complaint – C-NRPP requests that all complaints be submitted in writing; please use this form to guide the information provided (C-NRPP Homeowner Complaint Form)

Review complaint – once received in writing; C-NRPP will review the complaint and may request additional information

First Attempt of Resolution – C-NRPP will suggest that complainants attempt to resolve the issue directly with the C-NRPP professional, and that the professional has been provided an opportunity to correct the issues.    If this has not occurred, C-NRPP may request that this occur.

Second Attempt of Resolution – If an issue has not been satisfactorily resolved between the complainant and the C-NRPP Professional, the complaint will be reviewed by C-NRPP to determine the issues raised and determine if there is a valid issue that can be addressed by C-NRPP.   C-NRPP will strike a committee to review the complaint; identify the issues; provide assistance and/or mentoring for the professional to correct areas of concern; uphold C-NRPP standards and provide recommendations.