C-NRPP Process for Filing a Complaint

The Canadian – National Radon Proficiency Program (C-NRPP) is a certification program that establishes guidelines and provides training and resources for the provision of radon services by professionals.

C-NRPP certified professionals are to reflect high standards and ethics in their work and comply with recognized standards of practice to protect public health and safety. Both radon measurement and mitigation professionals are to communicate clearly and accurately with consumers about their process and the harmful effects of radon gas. C-NRPP’s training programs and resources enable certified professionals to provide quality service as they measure and reduce radon levels in living and working environments.

Process of handling a complaint against a C-NRPP certified professional:

Submit your complaint – C-NRPP requests that all complaints be submitted in writing; please use this simple online form (C-NRPP Homeowner Complaint Form)

Complaint Review – Once you’ve submitted your complaint, C-NRPP will review the information and may request additional details.

First Attempt at Resolution – Whenever possible, C-NRPP suggests that complainants attempt to resolve the issue directly with the C-NRPP professional and offer the professional an opportunity to correct the issue.

Second Attempt of Resolution – If an issue has not been satisfactorily resolved between the complainant and the C-NRPP professional, the complaint will be reviewed by C-NRPP to evaluate the issues raised and determine if the issue can be addressed by C-NRPP. A committee may be struck to review the complaint, identify the issue, provide assistance and/or mentoring for the professional to correct areas of concern, and uphold C-NRPP standards and provide recommendations.

By holding professionals to high standards of practice, we help ensure the continued respect of our industry. Homeowners have a place in the process and can refer to our complaint process if they feel a professional hasn’t met appropriate standards.